OTIS PRESCRIPTION. FREQUENTLY ASKED QUESTIONS
What will I need to order my prescription lenses?
You will need your prescription and PD (pupillary distance) measurement. Any optician can provide you with these and you are under no obligation to purchase your glasses from your optician. We will need to know if you are after distance or readers (single vision lenses) or if you need them for both and have multifocal lenses (progressive lenses).
How do I obtain my prescription?
If you are in Australia, then as per the Australian Opticians Act, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination and is required by law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician - so do not feel pressured into doing so!
What are progressive lenses?
Progressive lenses are Multifocal lenses with different sections of vision correction. With a seamless transition in the lens from distance on top, to reading correction at the bottom, they can provide much sharper overall vision.
My prescription is for progressive (or multi-focal lenses) can I still buy OTIS frames and have them filled with my prescription elsewhere?
Yes! We are happy for you to purchase our 'frames only' so that you can fill them with a prescription we aren't able to offer. To do this contact our Customer Service team on email cs_otis@leisurecollective.com.au or call (08) 9756 7311 and request a frame only purchase.
What do Blue Light lenses do?
Blue light glasses filter the blue light emissions from digital devices, artificial light from screens and lights and are used to minimise the impact on your circadian rhythm, which is particularly important for those who spend a lot of time using digital screens or in LED lit rooms. Blue light lenses can help mitigate the impact of blue light by limiting how much reaches the eyes, supporting the natural release of melatonin. Blue light lenses may contribute to improved hormone regulation and alertness.
What are Transition lenses?
Transition lenses are photochromic that darken outdoors in seconds, and indoors they return to clear faster than ever. They block 100% of UVA and UVB ray and filter up to 26% of blue-violet light indoors and up to 86% of blue-violet light outdoors. They are lenses you can wear all the time in all conditions.
What if I need specific lenses that I can’t see in the menu?
You can email us directly if you require a custom lens, we are happy to work with you to fill your order.
How long will it take to get my prescription order?
Please note that prescription orders may take 1-3 weeks to process due to the manufacturing time required by our lab. Each pair of glasses is custom-made to ensure the highest quality and accuracy for your prescription. We appreciate your patience and understanding as we work to provide you with the best possible product. If you have any questions or need updates on the status of your order, feel free to reach out to us!
What is the returns policy for prescription eyewear?
As prescription lenses are considered a medical item they can’t be returned unless there is a manufacturing issue. OTIS Lifetime Warranty on manufacturing defects of the frame still apply. However if you have a problem please email cs_otis@leisurecollective.com.au with your order number and we will happily look after you to make sure you are happy with the outcome.
Am I eligible for a health fund rebate?
Good news! We can provide you with the required information to pass on to your health fund to be able to make a claim. Most rebates are processed with 4-5 business days.
What material are the lenses made of?
1.60 Index Lens: The glasses we supply for 1.61 index come with MR8 optical lenses with a FREE scratch-resistant, Anti-Reflective and UV Protective coatings. The lenses are covered for a year against any kind of breakage (even if you sit on them). Remember, lenses can never be scratch proof hence is not covered under warranty. However, the scratch-resistant coating does reduce the risk of the lenses getting scratched through daily wear and tear.
1.67 DIGITAL High Index Lens: The glasses we supply with high index come with hard resin material with a perfect spheric & aspheric design without any distortion. It comes with all coatings as the 1.61 Index lens however 45% thinner than plastic
lenses.
Do you sell Multi focal/progressive lenses?
Not at this time. We recommend you visit one of the Optical Stores that stock OTIS, refer to our Store Locator here.
Why don't you use mineral glass for your optical lenses?
Prescription lenses are made through a process called "surfacing," which typically results in lenses that are much thicker than non-prescription (plano) lenses. While plano glass lenses can be thin and lightweight, prescription glass lenses are generally much heavier, making them less desirable for everyday wear.
Additionally, customer demand for glass prescription lenses is very low due to their weight, higher cost to produce, and the availability of better alternatives.
Instead, we use premium materials that offer excellent optical clarity, high scratch resistance, and lightweight comfort, providing the best balance of performance and practicality for prescription eyewear.
Do I need to order thin lenses?
The need to order thin lenses depends on your prescription and the frame you choose. We recommend thin lenses if your spherical power is ± 2.5 or above.